Retail in the community: The Old Moat Garden Centre & Café


Winner of the Good Retail Awards’ Local community Award, The Outdated Moat Backyard Centre & Café utilises its retail existence to create everyday living-changing opportunities for all those in the nearby place. Fashionable Retail experienced the enjoyment of speaking with Standard Manager, Matt Ellis, about the team’s inspirational method to retail in the neighborhood.

Fulfill The Outdated Moat Back garden Centre & Café

Viewing on their own as a wellbeing assistance 1st and a backyard garden centre 2nd, the team at The Aged Moat Backyard garden Centre & Café proceeds to help an rising range of men and women in their group. This is carried out by way of their get the job done-centered plan for local people today living with psychological well being challenges, supplying them the assurance and capabilities to get again into employment.

Element of countrywide mental wellness charity, Richmond Fellowship, they reinvest all gains into supporting the restoration of area people dwelling with mental unwell-overall health. The previous year has brought innumerable challenges, like adapting through the pandemic and beating a devastating hearth.

Despite the hurdles that they have faced, The Previous Moat Yard Centre & Café was able to help customers when it wasn’t safe for them to arrive in, putting new know-how to the check to manage communication via mobile phone phone calls, emails, WhatsApp and Zoom. When the nation entered the 3rd lockdown on 6 January 2021, even though they were lawfully capable to keep open up, the crew chose to shut to the general public so they could keep on their core purpose of supporting those people with psychological unwell-well being and enable them to go to the centre for in-man or woman assistance, re-opening at the stop of March. These decisions have enabled the team to rejoice a record-breaking year, introducing new possibilities and welcoming 31 new assistance end users.

The Old Moat Garden Centre & Café - retail in the community

The great importance of working with retail in the local community

Matt stated how a lot it usually means to do the job so carefully with the community local community.

“Hearing how considerably it suggests to individuals in the local community and how considerably our support allows is so rewarding. I feel that is the primary thing which is been in a position to continue to keep all our spirits so large and keep us going despite experiencing troubles in new yrs. We get a ton of letters and thank you playing cards for the whole workforce and it’s all down to the individuals that get the job done challenging to make it materialize each and every working day. We refer to all people associated as ‘The Previous Moat Family’ and it really does sense like a spouse and children.”

Retail in the community: The Old Moat Garden Centre & Café

Getting alternatives to troubles

The Old Moat Yard Centre & Café’s capability to obtain positives in each and every damaging has played a pivotal position in not only conquering the challenges they have confronted in recent many years, but to also occur out the other facet even much better.

“It’s been just one challenge soon after the next. The challenges have all happened at the moment, with Brexit restrictions impacting stock, getting to be busier, owning a fireplace and COVID taking place all around the similar time. We have experienced to be really quickly adapting and spin a lot of plates. When we had the fireplace, we had to close the internet site as it wrecked the café business, toilets and aspect of the picket roof. But we worked to entire the repairs as speedily as attainable and the crew utilised this time to operate carefully with assistance users, giving further teaching in cake-baking, which could then be bought when we could re-open up. We also took this time to critique and relaunch the menu, as nicely as utilizing it as an prospect to remodel part of the café to be greater than it was prior to.”

New menu - The Old Moat Garden Centre & Cafe

Winning at The Great Retail Awards

The team at The Outdated Moat Yard Centre and Café have been delighted to hear of their achievement once again at The Fantastic Retail Awards, explaining what it usually means to their staff members, volunteers and service people.

“The whole workforce and the support consumers are so happy with it. We have had so several messages of congratulations coming as a result of, especially on Facebook. It is astounding to hear so many fantastic comments confirming what a very good position we do and the difference that we make. We can generally close up with our heads down, cracking on with the upcoming activity, so it’s truly terrific to rejoice the good news.”

Retail in the community - Plant area - Garden Centre & Cafe

Approaching programs

As with every retail organization, there is no time to stand still. The Previous Moat Yard Centre and Café has terrific options to use retail in the group to go on to grow and support more persons by a array of various solutions.

“We’re heading to concentrate on continuing our progress, so we can retain supporting a lot more persons. We a short while ago acquired cabins wherever we can do coaching periods and that we can make out there to group teams for their own use. Impending projects contain securing grant funding to restore our Grade II shown barn and convert it into a farm store and functions space, as properly as getting in an more trainer for two a long time. This on your own is anticipated to make it possible for us to aid 10-15 more individuals living with psychological ill-wellness at any one particular time. We have plenty in the pipeline to continue on aiding far more and more men and women.”


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