12 Different Types of Managed Services - 31West

An information technology (IT) task supplied to a customer by a third-party contractor is known as a managed IT service. Under a managed service agreement, the client usually pays a monthly fee in exchange for the managed service provider maintaining control over the equipment and IT service operation. A customer that has a successful managed services partnership might benefit from predictable pricing and the freedom to concentrate on important business issues rather than IT management tasks. The fully managed it services fall into the following categories.

Remote Monitoring of IT Infrastructure

Remotely managing and administering workstations, servers, and mobile devices is a typical type of managed IT service. For a provider of managed services, remote management and monitoring are frequently crucial, core services. Additionally, there is fierce rivalry and pressure on profit margins because several MSPs provide this service. As a result, new and increasingly specialized kinds of managed IT services—like the ones we’ll talk about next—have emerged.

Security Solutions

MSPs have had to improve their service catalogs as a result of managed services being more standardized and driven by monitoring. A common path is through managed security services. Consumers now anticipate more support from their service providers in terms of data security and IT systems. To provide 100% outsourced cybersecurity solutions, service providers are responding by developing managed security services strategies or partnering with security firms.

End-user Services Managed

While end-user services can include a wide range of products, they frequently revolve around the IT support channels and procedures that a company has set up for its employees and clients.

At the most basic level, end-user services consist of an IT help desk or service desk solution, which allows users to work with a team of knowledgeable agents to handle technical issues. Assistance with operating systems and portable devices, updates and installs of applications, connection problems, and other help desk support IT services are examples of issues that may arise. In this case, the company employs the managed IT service provider, yet improved user experience directly benefits the company’s staff and clients.

On-site IT Support

On-site IT services—also referred to as managed field services—involve an MSP sending specialists to a specified location to handle a variety of IT tasks. This might involve site evaluations, cabling or wireless installations, equipment installation or maintenance, and much more. In this case, the provider bears responsibility for post-task communications, keeping track of issue records and service requests, and scheduling and deploying specialists.

Managed IT Services Based on Projects

Another type of managed IT service is technological assistance that is project-specific. This might be ongoing technical support for business applications or solution expertise, such as building a significant Salesforce deployment or SharePoint build, or it could be a technology assessment. For administrative support and technical expertise, a business that is unable to finish an important IT project may find that working with a managed service provider is beneficial. 


A broad spectrum of distant hybrid IT services are provided by managed IT providers, who can handle everything from specialized on-demand response to round-the-clock IT coverage. Businesses can utilize managed IT to fill up the gaps created by open IT positions and expertise or to lessen the strain associated with IT internally. 

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